Pullman Shanghai Central - In XinTianDi & Yu Garden Area

We had a wonderful stay, and while the breakfast offered a great variety of choices, what truly stood out was the exceptional service from the concierge team—especially Ray and Ben! They were not only professional but genuinely went above and beyond to assist us throughout our visit. Ben was the first person who greeted us upon arrival at the hotel. He was very helpful and friendly, personally bringing our luggage up to the room. He even made sure we had umbrellas before heading out when it looked like it might rain—such a thoughtful gesture that made a great first impression. One moment that particularly impressed us was when Ray went out of his way to find us—even tracking us down at the Executive Lounge on the 24th floor—just to update us on a last-minute Suzhou tour we were trying to book. We were in a bit of a rush heading to dinner with another appointment right after, but Ray’s dedication ensured we had all the information we needed without any stress. Even on our last day after checking out, Ray’s attentiveness continued. He noticed we were still around and kindly arranged for us to enjoy a relaxed lunch before our departure to PVG airport. His care and attention made us feel truly looked after—he's an absolute gem at Pullman! We’d also like to give a special mention to Danny Stam, the Director of Operations, who was incredibly welcoming and friendly. He made sure our first time experience eating Hot Pot was a great! Thank you so much, Danny. Also, you’ve got some fantastic staff in your team!

Room is large and spacious. Can't hear any noise at all. Very good bed/mattress. Large bathroom as well. Air conditioning works silently and efficient, easy to change temperature. Bathroom has shaving mirror, very important! Room cleaning was very quick and efficient, once I had switched off the "do not disturb" sign, cleaning service was delivered promptly. I also like the fitness center which is large and open 24 hrs. I enjoyed the breakfast variety of Asian and Western food (especially noodle soup station and rice congee). Dapuqiao Metro station is only 5 min walk from hotel! Lots of small stores and restaurants plus shopping center in vicinity of hotel.

The service level was outstanding! Zhou, one of the multi-lingual, top-notch managers at Pullman Central Shanghai, went above and beyond to ensure our stay was comfortable and memorable. A true professional who takes hospitality seriously. Further, the location was also excellent, at Dapuquiao metro station with a very good shopping center just one block away. Pastry shop and coffee shop across the street were bonuses.

Location near subway shop mall near it 5 minutes traditional old village for shopping staff nice especially front disc Stella,Gary bell boy Charles,concierge Mike, big rooms

I was very pleased with the breakfast selection at this hotel! There was an extensive variety of both hot and cold options. The breakfast area was clean, organized, and welcoming, making it a pleasant experience.